HOW TO ORDER

To place an order with Special Gourmet International General Trading LLC (SGI) we offer the following options

Call Customer Service: +971-4 3883133 OR +971- 55 195 1717 (8:00 AM to 5:30 PM GMT+4 Abu Dhabi Time, Saturday - Thursday)

Fax us at +971-4 3883102

Email at [email protected]

PRICING

Order confirmation with pricing will be sent via fax or email for your approval prior to shipment of goods. Until order is confirmed, pricing is subject to change without notice. All pricing is FOB Special Gourmet Intl warehouse, unless otherwise contracted.

PAYMENT TERMS

All sales are COD or prepaid unless credit is established. We gladly accept cash or cheques (made payable to Special Gourmet Intl. Gen. Trd. LLC). Customers who would like to establish credit must complete and submit a SGI credit application.  Please allow 5 business days to process your application.

DIRECT DELIVERY AREA

Our fleet of trucks deliver to most parts of the following UAE Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Um Al Quain, RAK. All other areas are delivered by Dnata Cargo Services, or by one of our affiliated distributors. Call us for the scheduled delivery days in your area.

MINIMUM ORDERS FOR FREE DELIVERY

Free delivery is available to customers in our direct delivery area subject to a minimum order of AED500. This minimum depends on distance from our facility, fuel prices and other factors, and is subject to change. Please note: direct delivery is available for commercial customers only. Call our customer service for more information.

SHIPPING POLICY

Shipments on Cargo Services: 48 hours notification must be given for ship outs on freight carriers after receipt of payment.

SGI does not provide shipments of frozen items.

International Shipments are subject to prepayment and are negotiated on a case by case basis.

RECEIVING YOUR ORDER

It is the receiver’s responsibility to inspect the product when it arrives for any damage. Please inspect all shipments for damage prior to accepting and signing for delivery. One should refuse delivery with the carrier of any damaged packages or pallets upon receipt of the order. Please report damaged to SGI Customer Service immediately for assistance.

CLAIMS

Claims for Orders Delivered by SGI or Dnata: Call our customer service immediately to resolve the problem. Claims must be submitted to SGI within 1 hour of signed acceptance of the product to be considered for exchange or credit. Be informed that no freight company will accept a claim once you have signed for a delivery “in good order.” To substantiate a claim you must record any visible damage on the delivery receipt in the presence of the delivery person.

RETURN POLICY

Exchanges or credits shall be issued at the sole discretion of SGI. Products or packaging damaged or defaced by the purchaser shall not be refunded.

SPECIAL ORDERS

We will do our best to source a product that we do not stock. Freight charges for special order will be passed on to the customer. There are no returns, exchanges or refunds on special order items.